Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSINC411 Mapping and Delivery Guide
Conduct work according to professional practices in the financial services industry

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSINC411 - Conduct work according to professional practices in the financial services industry
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to identify industry professional approaches to procedures, guidelines, policies and standards, including ethical requirements, and to model and meet expectations of these in all aspects of work.It applies to individuals who work in the financial services industry and underpins other specialist units used in all sectors of the industry.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational policies, procedures, legislation, regulation and codes of practice

common office equipment, technology, software and consumables.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to provide financial services
  • Identify tasks, requirements and responsibilities involved in own job role
  • Identify procedures, guidelines, policies, standards, codes of practice and ethical requirements relevant to own job role
  • Consult with appropriate colleagues to identify position and responsibilities of own job role in wider organisation
       
Element: Provide financial services within the professional practice framework
  • Apply relevant procedures, guidelines, policies, standards, codes of practice and ethical considerations to own job role
  • Carry out work tasks according to organisational policies and procedures, and in accordance with industry, organisational and community expectations
  • Communicate with colleagues and clients regarding stakeholder needs and expectations of own job role as required
       
Element: Maintain professional practice
  • Identify and review personal professional development needs and goals on regular basis
  • Clarify and comply with organisational, legislative, and regulatory requirements
  • Consult with managerial staff to clarify ongoing expectations and goals of organisation and job role
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

complete at least two work tasks according to professional practices in the financial services industry.

In the course of the above, candidate must:

interpret and comply with organisational, legislative, and regulatory requirements.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key features of documents related to own job role required to produce the performance evidence including:

organisational policies and procedures

guidelines

legislation

regulation

industry codes of practice required to produce the performance evidence

ethical considerations pertaining to own job role

industry, organisational and community expectations of dealing with products, services and clients in the financial services industry

communication pathways within financial services organisations

key professional development opportunities in the financial services industry.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify tasks, requirements and responsibilities involved in own job role 
Identify procedures, guidelines, policies, standards, codes of practice and ethical requirements relevant to own job role 
Consult with appropriate colleagues to identify position and responsibilities of own job role in wider organisation 
Apply relevant procedures, guidelines, policies, standards, codes of practice and ethical considerations to own job role 
Carry out work tasks according to organisational policies and procedures, and in accordance with industry, organisational and community expectations 
Communicate with colleagues and clients regarding stakeholder needs and expectations of own job role as required 
Identify and review personal professional development needs and goals on regular basis 
Clarify and comply with organisational, legislative, and regulatory requirements 
Consult with managerial staff to clarify ongoing expectations and goals of organisation and job role 

Forms

Assessment Cover Sheet

FNSINC411 - Conduct work according to professional practices in the financial services industry
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSINC411 - Conduct work according to professional practices in the financial services industry

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: